FAQs

Have questions? Let us find the answers for you!

Phone Cases

  • Q: What certifications do your cases have?

    A: All of our phone cases are Intertek certified and meet or exceed MIL-STD-810G drop test standards for superior protection.

  • Q: How durable is the Tough Case?

    A: Our Tough Cases are engineered for extra armour with a dual-layer design, featuring a strong polycarbonate outer shell and a shock absorbing TPU inner liner that provides drop protection up to 12ft. Its perfect for everyday use, recyclable and biodegradable. And, of course, MIL-STD-810G certified.

  • Q; Will my Sophisticase protect my camera?

    A: All of our cases have a raised bezel around both the camera and the screen, ensuring your phone's glass won't touch flat surfaces. However, for 360 degree drop protection, we suggest pairing your phone case with one of our Eco-Glass Screen Protectors.

  • Q: How do the dual layers work together for protection?

    A: The outer polycarbonate layer provides rigidity and scratch resistance, while the inner TPU layer absorbs shock from impacts.

  • Q: Will my case interfere with wireless charging?

    A: No, all our cases are designed to be compatible with wireless charging, including magsafe compatibility for applicable models. The Tough Cases will snap to a wireless charger but for a better experience, we recommend purchasing a Magsafe Ring to install into your new case.

  • Q: Are your cases waterproof?

    A: While our cases offer excellent protection against splashes and light rain, we recommend keeping your device away from extended water exposure.

  • Q: Which phone models do you have cases for? 

    iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16 Plus, iPhone 16

    iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15

    iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14

    iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 Mini

    iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 Mini

    iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11

    Google Pixel 9 Pro XL, Google Pixel 9 Pro, Google Pixel 9

    Google Pixel 8 Pro, Google Pixel 8

    Google Pixel 7

    Google Pixel 6 Pro, Google Pixel 6

    Samsung Galaxy S25 Ultra, Samsung Galaxy S25 Plus, Samsung Galaxy S25 (arriving Fri 7 Feb)

    Samsung Galaxy S24 Ultra, Samsung Galaxy S24 Plus, Samsung Galaxy S24

    Samsung Galaxy S23 Ultra, Samsung Galaxy S23 Plus, Samsung Galaxy S23

    Samsung Galaxy S22 Ultra, Samsung Galaxy S22 Plus, Samsung Galaxy S22

    Samsung Galaxy S21 Ultra, Samsung Galaxy S21 Plus, Samsung Galaxy S21 FE, Samsung Galaxy S21

  • Q: How do I clean my Sophisticase?

    A: Clean your case by: Remove it from your phone and gently wipe with a soft, slightly damp cloth, using mild soap if needed. Dry thoroughly before putting the case back on your phone. Avoid harsh chemicals or abrasive materials.

  • Q: How often should I clean my Sophisticase?

    A; We recommend cleaning your case immediately after exposure to dirt or chemicals, or if you notice any discolouration. To maintain a pristine appearance, avoid extended sun exposure and keep away from harsh chemicals.

  • Q: Is there glitter or gold on your cases?

    Our cases use an Ultra HQ printer to print our designs onto the cases - the designs do not actually include glitters or textures.

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